Customer help
Frequently asked questions
Everything you need to know about lead times, heat output, custom RAL finishes, delivery and warranty.
How long does delivery take across Ireland?
Stock finishes (White, Anthracite, Black, Aged and Polished) are dispatched within 5–7 working days. Bespoke RAL finishes take 3–4 weeks.
Are there any customs duties for Northern Ireland?
No. All orders to Northern Ireland and the Republic of Ireland are delivered with no customs charges. We handle the paperwork and logistics.
How do I order a finish sample?
Visit our Order a sample page to choose metal swatches. They are posted within two working days.
What warranty is included with Arroll radiators?
Every radiator body, across our cast iron, steel and aluminium ranges, is covered by the Iron Clad 25-year manufacturer's warranty. Valves and accessories carry a 10-year manufacturer's warranty. Paint and other applied finishes are excluded.
How do I calculate the BTU I need for my room?
Use our BTU calculator. Enter your room size, ceiling height, window type and insulation level for an instant figure.